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QUANTIFIED SERVICES
 Shanvi Estate Management Services Pvt. Ltd.strived to continually enhance tenant service delivery by assessing client satisfaction and by evaluating and incorporating feedback.
Client satisfaction and service quality levels at Shanvi Estate Management Services Pvt. Ltd.managed properties are measured through written surveys and personalized random telephone surveys. The surveys enable managers to assess customer satisfaction, define concerns and evaluate service performance .survey topics include comfort, reliability service level and responsiveness of management staff.
Survey results are used by Shanvi Estate Management Services Pvt. Ltd.corporate Management to identify regional trends and to evaluate current practices to develop strategies for improvement and services enhancement. Additionally, and with the approval of our client ,Shanvi Estate Management Services Pvt. Ltd.will conduct personal interviews with a number of occupants and individual users to identify areas for improvement of more effective deployment of resources.
The object of the survey is to establish the satisfaction level of each occupant organization with service. Thereafter analyze and develop strategy to bridge the
Gap for desired service levels.
Customer Feedback & satisfaction system implementation procedure
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The customer satisfaction format would be implemented as a part of the ISO system implementation at the site .a detailed schedule would be drawn up with a frequency of such survey as once in three months followed with immediate analysis of the same.
The analysis is done basing on a scientific quantified process where each factor is given a due weightage with a relative points grading system.the total numbers of points obtained are used to find the quantified service levels. This quantified service percentage is then averaged out based on the number of survey level satisfaction at the particular site.
Further on the survey is also analyzed to point out deficient areas that need to be accounted for and corrective systems to be put in place . |
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